FAQ
Everything you need to know about Xkbox Accelerator
What fundamentally distinguishes Xkbox Accelerator from other accelerators on the market?
Xkbox Accelerator differs from traditional accelerators mainly in its underlying protocol. Most accelerators still use IPsec or IKEv2, while Xkbox Accelerator fully adopts the WireGuard protocol, which has only 4000 lines of code (compared to over 600,000 for IPsec), yielding 3-5 times faster data transfer rates while significantly reducing power consumption. Additionally, Xkbox Accelerator’s zero-logs policy has passed independent auditing by Cure53, with a publicly accessible audit report, genuinely achieving both speed and security.
Which operating systems and devices does Xkbox Accelerator support?
Xkbox Accelerator offers native clients across all platforms, supporting Windows 7 and higher, macOS 10.14 and higher, iOS 14 and higher, Android 6.0 and higher, as well as major Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Xkbox Accelerator provides detailed tutorials for router configuration, supporting popular firmware like Asus, Netgear, and OpenWrt, ensuring protection for all connected devices in your household.
How do I request a refund if I’m not satisfied with Xkbox Accelerator?
Xkbox Accelerator offers a 30-day unconditional money-back guarantee. Within 30 days of purchase, if you are not satisfied with the service, simply contact our customer service team via online chat or email at support@vpnjs.net to request a full refund without needing to provide any reason. Refunds are typically processed back to your payment method within 1-3 business days.
What is the actual connection speed I can expect with Xkbox Accelerator?
Xkbox Accelerator has deployed over 3000 high-speed server nodes globally, and actual test results indicate that the average latency connecting to Asia-Pacific nodes is below 30ms, about 80-120ms for North America nodes, with download speeds stabilizing above 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Xkbox Accelerator maintains stable and smooth connections even in complex network environments.
What does Xkbox Accelerator's zero-logs policy specifically entail?
Xkbox Accelerator's zero-logs policy covers all aspects: we do not log your original IP address, connection timestamps, websites or domains visited, DNS queries, or traffic bandwidth usage data. All servers operate in a pure RAM environment, with physical reboots automatically clearing all data. This policy has passed rigorous scrutiny by the international security auditing organization Cure53, and the complete audit report is available on the Xkbox Accelerator website.
Xkbox Accelerator provides detailed router configuration tutorials that support major firmware like Asus (Asuswrt-Merlin), Netgear, Linksys, OpenWrt, etc. The configuration steps typically include: 1) Logging into the router management interface; 2) Going to acceleration client settings; 3) Importing the configuration file provided by Xkbox Accelerator; 4) Entering your Xkbox Accelerator account credentials. Once configured, all devices connecting to that router's WiFi will automatically gain accelerator protection without needing to install clients on each device.
Yes, Xkbox Accelerator is specifically optimized for streaming performance. Our high-speed nodes can smoothly play 4K ultra-high-definition video content. Xkbox Accelerator regularly updates the server IP pool to ensure a stable streaming access experience. However, please note that Xkbox Accelerator does not encourage users to violate any streaming platform's terms of service.
Thanks to the efficient design of the WireGuard protocol, Xkbox Accelerator has minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some situations, if your ISP throttles specific traffic (like video streaming or P2P), using Xkbox Accelerator may even improve speeds since the encrypted connection prevents ISP deep packet inspection (DPI) and traffic identification.
Yes, the Xkbox Accelerator Lightning version supports up to 6 simultaneous device connections, while the Premium version supports up to 10 devices. This means you can use accelerator protection across phones, computers, tablets, smart TVs, and more without incurring additional costs. If further device protection is needed, it is recommended to configure Xkbox Accelerator on your router, which will secure all devices in your household with a single configuration.
Public WiFi is a high-risk scenario for data theft. When connected to Xkbox Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, ensuring that even if someone performs a man-in-the-middle attack or sniffs traffic on the same WiFi network, your data remains unreadable. Xkbox Accelerator also has an automatic connect feature that activates accelerator protection when unsafe WiFi networks are detected.
Yes, Xkbox Accelerator's zero-logs policy has been independently reviewed by the internationally recognized security auditing agency Cure53. The auditing team conducted a comprehensive examination of Xkbox Accelerator's server infrastructure, codebase, and operation processes, confirming that Xkbox Accelerator does not log any identifiable data. The complete audit report is publicly available on the Xkbox Accelerator website.
Yes, Xkbox Accelerator provides a native Linux command-line client, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation options include one-click installation via APT/YUM repositories or manual installation using .deb or .rpm packages. The Linux client supports all core features including the WireGuard protocol, split routing, and kill switch.
Yes, the Xkbox Accelerator Premium version includes an exclusive static IP address. Static IPs are particularly useful for scenarios like remote access to corporate networks or NAS, running online services that require a fixed IP, or avoiding captcha challenges triggered by frequent IP changes. The static IP will only be allocated for your exclusive use, without sharing with others.
Xkbox Accelerator has built-in comprehensive leak protection mechanisms: DNS leak protection ensures that all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP through WebRTC interfaces; IPv6 leak protection ensures that IPv6 traffic is also secured. You can use the built-in leak test tool in the Xkbox Accelerator client or access third-party testing sites to verify your protection status.
Xkbox Accelerator's proprietary obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with stringent network restrictions, Xkbox Accelerator's obfuscation mode can help users break free from blocks and restore access to a free internet. However, please note that Xkbox Accelerator advocates for the responsible use of accelerators in compliance with local laws and regulations.
Xkbox Accelerator supports multiple secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment offers additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure the safety of your payment information.
Xkbox Accelerator has over 3000 servers deployed across more than 80 countries and regions worldwide. Key coverage areas include North America (over 30 cities in the U.S. and 5 in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Yes, Xkbox Accelerator offers Chrome and Firefox browser extensions. The browser extensions run lightweight and only encrypt traffic within the browser (not affecting other applications). They are particularly useful for quickly changing IP locations, such as for cross-border shopping comparison. The browser extensions also include built-in WebRTC leak protection and ad-blocking features.
Xkbox Accelerator offers multiple customer support channels: 1) 24/7 live chat — visit the Xkbox Accelerator website to chat with customer service in real-time, with an average response time of under 2 minutes; 2) Email support — send an email to support@vpnjs.net, typically receiving a response within 24 hours; 3) Help center — includes hundreds of detailed tutorials and troubleshooting guides. Our customer support team provides services in both English and Chinese.
Xkbox Accelerator Lightning and Premium versions come with built-in ad blocking and malicious site protection. This feature operates at the DNS level, blocking the loading of ad trackers, malicious domains, and phishing sites by maintaining a blacklist with over 1 million rules, updated daily. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network layer.